Customer Support Executive

Position Summary

The Customer Support Executive is responsible for ensuring all incoming and out going calls of domestic Agriculture or farm equipment/Products .Build rapport with Dealers, Vendors, Customers, Sales and operation team.

Experience: 2-3 years

Qualification: Graduate.

Gender Preference: Male

Age: 21–35 years

Key Responsibilities

• Handle farmer support & complaints with patience and professionalism.
• Manage dealer & farmer , Technical, sales enquiries and queries through calls and messages.
• Receive, log, and track farmer complaints accurately.
• Lead management – follow up and update records.
• Collect feedback from farmers and dealers.
• Prepare daily/weekly reports and coordinate with internal teams.

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Requirements

• Languages: Kannada(Mandate), English(Mandate), Tamil, Telugu, Hindi (multilingual preferred).
• Must be familiar with CRM tools, MIS, as well MS Office.
• Strong skills in:

o Communication (polite, clear, professional).

o Active listening & problem-solving.

o Multi-tasking across calls, trackers, and reporting.

o Lead management & data accuracy.

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Interview Mode

• Telephonic/ F2F

Work Mode: WFO(6 days)

Location: Ullal Road, Railway Layout, Bangalore

Job Type: Full-time