Customer Support Executive

We are currently hiring enthusiastic, customer-centric professionals for the Flipkart Voice Process. This is a full-time, on-site opportunity for individuals who are passionate about communication and delivering exceptional customer service for one of India’s leading e-commerce brands.

Role Overview As a Customer Support Executive, you will handle customer interactions through inbound and outbound voice calls. Your primary focus will be resolving customer queries, maintaining service quality standards, and ensuring a positive customer experience with every interaction.

Key Responsibilities:

• Handle customer inquiries and complaints professionally via voice calls
• Provide accurate and timely resolutions while ensuring customer satisfaction
• Maintain Flipkart’s service quality and compliance standards
• Update call logs and maintain proper documentation of customer interactions
• Coordinate with internal teams for issue resolution and closure
• Achieve performance metrics related to attendance, quality, and productivity

Eligibility Criteria:

• Minimum qualification: 12th pass (Higher Secondary) or above
• At least 1 year of work experience in any domain
• Strong verbal communication skills in English and Hindi
• Ability to work in rotational shifts
• Immediate joiners are highly preferred

Salary & Benefits:

• CTC: ₹26,000 per month
• Take-Home Salary: ₹22,000 per month
• Attendance Bonus: ₹3,500 per month
• Performance Incentives: Earn up to ₹80,000 per month based on KPIs