Roles and Responsibilities:-

● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.

● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention