Customer Support Executive

Position: Call Center Executive – Voice Process (Sales)

Industry: BPO / Call Center

Location: Sarjapura Road, Bangalore – Work from Office

Experience: Minimum 1 Year in Voice-based Call Center (Sales preferred)

Salary: ₹2.0 to ₹2.5 LPA

Working Days: 6 Days a Week

Shift Window: 9-hour shift between 8:00 AM to 10:00 PM

Holiday Policy: Work on weekends, public holidays, and festivals will be compensated with complimentary offs

Job Description

Responsibilities:

• Handle inbound and outbound voice calls for Inquiries and convert them into sales and customer engagement
• Convert leads into successful sales with persuasive and customer-focused communication
• Meet and exceed sales targets and performance KPIs
• Follow scripts and call handling protocols to maintain consistency and quality
• Update call logs, lead status, and feedback accurately in the system
• Resolve customer objections or queries effectively
• Work collaboratively with the team to achieve daily and weekly goals
• Attend training sessions and implement feedback to improve performance

Requirements:

• Minimum 1 year experience in a voice-based call center, preferably in sales
• Fluent in English and Hindi (both mandatory)
• Strong communication and selling skills with the ability to drive high conversions
• Flexible to work 9-hour shifts between 8 AM to 10 PM
• Willing to work on weekends, holidays, and festivals (with comp-off benefit)
• Target-driven, self-motivated, and team-oriented
• Comfortable with Work from Office – Sarjapura Road, Bangalore