Customer Support Executive

Role Description : Responsibilities:

• Manage Large Amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification:

• Any graduate degree
• Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer Orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Perks and Benefits:

• Paid annual leaves
• Long vacation during new year
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development

Additional Details:

• Job title: Customer Support Executive
• CTC: Upto 3LPA
• Location: JP Nagar, Bangalore
• Job type: Full time (On site)
• Working days: 6 days
• Experience: 1-2years
• Notice Period: Immediate to 7 days