Customer Support Executive

Customer Support Representative – WhitebookWhitebook is a fast-growing startup built around memories, stories, and beautifully printed photo books.

We’re looking for an enthusiastic Customer Support Representative who genuinely enjoys helping people, solving queries, and creating delightful customer experiences. You’ll be the voice of Whitebook—guiding customers, resolving concerns, and making sure every interaction feels warm, reassuring, and human.

Why joining Whitebook is actually fun

• 🚀You don’t just “solve tickets” – you help people relive memories, gift joy, and preserve moments that matter.
• Startup culture, real impact – your ideas are heard, your suggestions matter, and your work visibly improves the customer experience.
• Friendly, no-hierarchy team – work closely with founders, designers, and operations (no corporate red tape).
• Learn & grow fast – exposure to D2C, e-commerce, customer psychology, and brand building.
• Feel-good product – our customers are parents, travelers, and families; most conversations are positive and emotional.
• Celebrate wins together – happy customers, good reviews, birthdays, milestones… we celebrate them all 🎉
• Be part of a brand people love – Whitebook isn’t just a company, it’s a community built on memories.

If you want to work in a place where empathy matters as much as efficiency, and where your job actually makes someone smile—Whitebook is the team for you ✨