Customer Support Executive

• Handle incoming parent calls for pediatric consultations and appointment bookings

• Confirm and coordinate doctor appointment slots across clinics

• Manage appointment rescheduling requests and slot changes

• Conduct appointment confirmation calls to reduce no-shows

• Follow up with parents after consultations to check experience and satisfaction

• Escalate concerns to the clinic or management team when needed

• Maintain accurate interaction records in CRM systems

• Coordinate closely with clinic teams for smooth scheduling and communication This role is critical in ensuring that parents experience responsive, organized, and supportive communication throughout their visit journey.