Customer Support Executive

We are looking for a Customer Support Executive who will be responsible for handling customer queries, resolving complaints, and providing excellent service through calls, emails, or chat support. The ideal candidate should have strong communication skills and a customer-focused mindset.

Handle inbound and outbound customer calls.

Respond to customer queries via phone, email, or chat.

Resolve customer complaints in a timely and professional manner.

Maintain accurate records of customer interactions in CRM.

Follow up with customers to ensure issue resolution.

Meet daily and monthly performance targets.

Escalate complex issues to the concerned department when required.

Maintain high levels of customer satisfaction.