Subramanya Nagar

Bengaluru

Bengaluru/Bangalore

Mumbai

Dadar

Key responsibilities
● Respond to inbound/outbound calls in a timely manner and resolve customer queries
quickly and effectively to enhance customer satisfaction.
● Customer’s first point to contact with a view of customer loyalty and highest customer
retention
● Follow communication “scripts” when handling different topics
● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the extra mile
● Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
● Meet personal/team qualitative and quantitative targets
● Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
● Handle all types of queries from customers with confidence and keep records of all the
conversations.
● Ensure proper actions are taken on all customer complaints. In case customer
complaints are not resolved, refer to designated departments for further investigation
● Educate and empower our customers and provide better support through Licious
● Drive our Voice of the Customer program to advocate for the customer and improve
Licious through incorporating customer feedback
● Provide solutions and guide the customer through to resolution
● Escalate critical support issues to the appropriate channel
● Increase customer satisfaction and build loyalty through providing amazing, personal
customer support.
● Ensure customers have a pleasant experience with customer service even when they
face problems with product

Desired profile:
Education: Graduation/HSC qualified.
Key Competencies
● Good Communication Skills
● Customer obsessed and adaptability to different personality types
● Ability to listen and active problem solving skills logically and critically
● Ability to multitask, set priorities and manage time effectively
● Good interpersonal, numerical and analytical ability
● Ability to handle pressure
● Clear and pleasant speaking voice
● Fluent in Hindi and English
● Quick-witted to understand problems fast
● Tech-savviness (MS office)


Domlur, Bengaluru, Karnataka, India

Work location

Customer Support

Department

Customer Success

Role / Category

Full Time

Employment type

Day Shift

Shift

Any experience

Experience

Graduate

Education

Customer service, MS Excel, Lead Generation, MS Office, Outbound calling

Skills

Good (Intermediate / Advanced) English

English level

Fluent in speaking Hindi

Regional language

Any gender

Gender

Licious

Name

Dadar, Mumbai, Maharashtra, India
Dadar East, Mumbai/Bombay

Address

HR responded to 100% candidates in last 1 days

Customer service

MS Excel

Lead Generation

MS Office

Outbound calling

Customer Support Executive

Licious is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Domlur locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Support Executive in Licious in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 16,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Support Executive in Licious in Bengaluru?
 
 Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/9xsdPY9ilTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 16-Apr-2023.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-bengaluru">Full Time jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Key responsibilities
● Respond to inbound/outbound calls in a timely manner and resolve customer queries
quickly and effectively to enhance customer satisfaction.
● Customer’s first point to contact with a view of customer loyalty and highest customer
retention
● Follow communication “scripts” when handling different topics
● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the extra mile
● Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
● Meet personal/team qualitative and quantitative targets
● Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
● Handle all types of queries from customers with confidence and keep records of all the
conversations.
● Ensure proper actions are taken on all customer complaints. In case customer
complaints are not resolved, refer to designated departments for further investigation
● Educate and empower our customers and provide better support through Licious
● Drive our Voice of the Customer program to advocate for the customer and improve
Licious through incorporating customer feedback
● Provide solutions and guide the customer through to resolution
● Escalate critical support issues to the appropriate channel
● Increase customer satisfaction and build loyalty through providing amazing, personal
customer support.
● Ensure customers have a pleasant experience with customer service even when they
face problems with product

Desired profile:
Education: Graduation/HSC qualified.
Key Competencies
● Good Communication Skills
● Customer obsessed and adaptability to different personality types
● Ability to listen and active problem solving skills logically and critically
● Ability to multitask, set priorities and manage time effectively
● Good interpersonal, numerical and analytical ability
● Ability to handle pressure
● Clear and pleasant speaking voice
● Fluent in Hindi and English
● Quick-witted to understand problems fast
● Tech-savviness (MS office)



More about this Customer Support Executive job


Licious is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Domlur locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Support Executive in Licious in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 16,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Support Executive in Licious in Bengaluru?
 
 Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/9xsdPY9ilTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 16-Apr-2023.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-bengaluru">Full Time jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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