Customer Support Executive

We are Hiring For Domostic BPO sector

We Have Verious Process

📌 1. Account Reconciliation Executive

Job Description:

Perform daily, weekly, and monthly account reconciliations

Identify and resolve discrepancies across multiple financial systems

Ensure transaction accuracy and maintain ledger integrity

Prepare reconciliation and audit-ready reports

Collaborate with finance and operations teams to support period closing

Extract, validate, and analyze financial data using SQL

Eligibility Criteria:

• 2 – 3 years of experience in Account Reconciliation
• Strong SQL knowledge (mandatory
• Bachelor’s degree in Finance/Commerce or related field
• Hindi – Mandatory, English & other regional language preferred
• Strong analytical and problem-solving skills

📌 2. Customer Support Executive (Ticket Raising Process)

Job Description:

Handle customer queries via calls, chats & email

Create and manage tickets in CRM tools

Provide accurate information and ensure timely resolution

Maintain proper documentation of interactions

Coordinate with internal teams for issue closure

Deliver excellent service and build customer satisfaction

Eligibility Criteria:

• Qualification: PUC / +2 or Graduation

Hindi – Mandatory, English preferred

• Basic computer skills and CRM handling knowledge
• Freshers can apply (Customer Support experience is a plus)
• Flexible to work rotational shifts

📌 3. Ticketing & Reservation Executive

Job Description:

Handle flight reservations, re-issuance, cancellations & refunds

Assist customers with itineraries, fare rules, and aviation support

Use GDS systems (Amadeus/Galileo/Sabre) for ticketing operations

Address queries related to baggage, check-in & travel policies

Ensure accuracy in ticket issuance and compliance with airline standards

Eligibility Criteria:

• Minimum 1 year experience in Ticketing & Reservation
• Experience in Aviation Customer Support (mandatory)
• Knowledge in GDS Software

Hindi – Mandatory, English preferred

Willing to work in rotational shifts