Customer Support Executive
Skydotz
Customer Support Executive
Skydotz
Singasandra, Bengaluru/Bangalore
₹12,000 - ₹18,000 monthly
Fixed
₹12000 - ₹18000
Earning Potential
₹18,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
1 applicants
Job Description
Job Description :
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software (e.g., Excel).
- Collaborate with internal teams to resolve complex issues that require escalation.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
- Overseeing the customer service process.
- Resolving Customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customer via phone.
- Interacting with customers to ensure they have a desirable and sharable experience.
Job role
Work location
Madni Dental Clinic, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
12th Pass
Past role/category experience
Customer Support - Service Delivery, Customer Success, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat
Skills
Hindi
English level
Basic English
Age limit
18 - 25 years
Gender
Any gender
About company
Name
Skydotz
Address
Madni Dental Clinic, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka, India
Job posted by Skydotz
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