Job Description :

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software (e.g., Excel).
• Collaborate with internal teams to resolve complex issues that require escalation.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Overseeing the customer service process.
• Resolving Customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Establishing a positive rapport with all clients and customer via phone.
• Interacting with customers to ensure they have a desirable and sharable experience.