Customer Support Executive

Skydotz

Singasandra, Bengaluru/Bangalore

₹12,000 - ₹18,000 monthly

Fixed

12000 - ₹18000

Earning Potential

18,000

Work from Office

Full Time

Freshers only

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

1 applicants

Job Description

Job Description :

  • Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  • Maintain accurate records of all interactions with customers using CRM software (e.g., Excel).
  • Collaborate with internal teams to resolve complex issues that require escalation.
  • Meet performance targets for call handling time, resolution rates, and quality metrics.
  • Overseeing the customer service process.
  • Resolving Customer complaints brought to your attention.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Establishing a positive rapport with all clients and customer via phone.
  • Interacting with customers to ensure they have a desirable and sharable experience.

Job role

Work location

Madni Dental Clinic, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - Service Delivery, Customer Success, Customer Support - Non Voice / Chat

Skills

Hindi

English level

Basic English

Age limit

18 - 25 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Madni Dental Clinic, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka, India

About company

Name

Skydotz

Address

Madni Dental Clinic, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka, India

Job posted by Skydotz

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