Customer Support Executive
Sristi Automation Technologies
Customer Support Executive
Sristi Automation Technologies
Rajaji Nagar, Bengaluru/Bangalore
₹16,000 - ₹18,000 monthly
Fixed
₹16000 - ₹18000
Earning Potential
₹18,000
Field Job
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
37 applicants
Benefits include: Travel Allowance (TA), Petrol Allowance
Job Description
- Customer Support & Service Orientation - Strong communication skills to assist customers onsite and remotely.
- Field Service Experience - Ability to handle onsite visits, installations, demonstrations, and breakdown calls.
- Time Management - Efficient handling of multiple service calls, installations, and customer visits.
- Training & Customer Education - Capability to train end-users on software and hardware products.
- Problem-Solving Skills - Quick thinking and structured approach to resolving technical and operational issues.
- Product Demonstration Skills - Capability to give product demos to clients and support sales activities.
- Technical Troubleshooting - Ability to diagnose and resolve issues.
- Software Installation & Configuration - Hands-on experience installing, configuring, and updating billing software and related applications.
- Networking Basics - Knowledge of IP settings, LAN configuration, device connectivity, and printers.
- Sales Support & Pre-Sales Skills - Ability to assist the sales team with technical input, demo presentations, and customer queries.
- Documentation & Reporting - Ability to record service activities, prepare reports, and maintain service logs.
- Team Collaboration & Coordination - Ability to work closely with sales, service teams, and management to ensure smooth operations.
- Hardware Maintenance & Repair - Knowledge of repairing and maintaining POS machines, cash counters, printers, and automation equipment.
- Electrical & Electronic Knowledge - Basic understanding of circuitry, components, and safety procedures for handling automation devices.
- POS & Cash Handling Equipment Expertise - Experience with cash registers, cash counters, sorters, and related machinery.
Job role
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Customer support, Field marketing, Field service, Demonstration of products, Technicial support, Sales support, Customer complaints handling, Software and hardware
English level
Basic English
Age limit
18 - 35 years
Gender
Male
About company
Name
Sristi Automation Technologies
Address
20th Main Road, 2nd Block, Rajajinagar, Bengaluru, Karnataka, India
Job posted by Sristi Automation Technologies
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