Customer Support Executive

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities:

Handle inbound and outbound customer calls/emails/chats professionally

Resolve customer queries and complaints in a timely manner

Provide accurate information about products, services, and company policies

Maintain records of customer interactions and transactions

Escalate complex issues to the concerned department when required

Follow up with customers to ensure issue resolution

Maintain high levels of customer satisfaction

Meet daily/weekly performance targets and quality metrics