Customer Support Executive

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million users across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple, such that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Contact HR Nistha - 7795094472

Responsibility

• Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Exp : 0 to 4 years
• Any Graduate
• Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates: Office-based work and weekly 6 days work.

Benefits :

• Full-time job
• Incentive
• Mediclaim benefits (Self + Spouse + Children + Mother & Father) 
• Attendance Incentive 

NOTE : You can bring your friends along if looking for a job.