Customer Support Executive

We have the opening with reputed NBFC Bank for Customer Service Executive profile.

Job Details:

Coordinate with customer who walk in branch.

Explain product details to customer and suggest scheme based on need analysis.

Conduct self gold valuation and inform gold loan amount.

Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed.

Update valuation details in system i.e. Gold portal.

Ensure processing completed within stipulated TAT.

Follow up with customers. follow up on leads given by sales team and Corporate office

Make entries of the customer file disbursal in system (this could be done by BOM for most Branches).

Custody of gold packets in the office, record it as per process.

Raise Payment Request / Cheque Disbursement, record it as per process.

Arrange to send the complete file to Central Office as per process.

Manage Related MIS, interface with Central Office, regional teams as might be required.

Co-ordinate with central team. Customer Support / Service as required.