Customer Support Executive

Experience Required

· Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

· Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

· English Proficiency: B1H level or higher (excellent verbal and written communication skills)

· Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)

· Strong attention to detail and ability to work in a fast-paced environment

· Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

· Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases

· Provide accurate information while maintaining professionalism and empathy

· Ensure all data entry and updates are accurate and timely

· Collaborate with cross-functional teams to resolve customer concerns

· Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)