Customer Support Executive

Process: CSA Voice

Job Title: Customer Support Associate (SPA – Voice Process)

Work Mode: Work From Office

Job Overview

We are hiring Customer Support Associates for a Banking SPA Voice process. The role involves handling customer calls, resolving banking-related queries, and ensuring adherence to service quality and compliance standards.

Key Responsibilities

Handle inbound customer calls professionally

Resolve account and banking-related queries

Follow verification and compliance procedures

Maintain accurate documentation and CRM updates

Meet SLA and quality benchmarks

Eligibility Criteria

Qualification: Graduate and Undergraduate Both

Experience: Both Fresher and Experience.

Language: English + Malayalam / Tamil / Kannada

Joining: Immediate Joiners Only

Interview Process

HR Round

Operations Round

Assessment Round

Salary Structure

CTC: 23,000 to 28,000

Work Details

Day Shift / Rotational Shift (as per process requirement)