Customer Support Executive

Key Responsibilities

● Manage 150+ live chats per day with high accuracy and quick turnaround time.

● Handle ~30 customer calls per day based on the chat interactions

● Provide clear, concise, and professional responses

● Resolve queries related to Fixed Deposits (FDs), Bonds, Mutual Funds, payouts,

withdrawals, KYC, tracking, and app-related issues.

● Identify when to escalate issues internally.

● Maintain proper tagging, documentation, and follow-ups for open grievances.

● Ensure high CSAT by delivering empathetic, solution-oriented communication.

● Follow internal SOPs while contributing to process improvements.

Requirements

● Excellent written and verbal communication skills in English.

● Basic understanding of financial products such as FDs, Bonds and Mutual Funds.

● Ability to adapt, learn quickly, and work independently with minimal supervision.

● Comfort working in a fast-paced, high-volume environment.

● Ability to multitask across chats, calls, and internal tools.

● Strong problem-solving skills and customer-first approach.

● Prior experience in customer support (chat/call) preferred