Customer Support Executive
Certon Technologies
Customer Support Executive
Certon Technologies
Marathahalli, Bengaluru/Bangalore
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
52 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job role
Work location
WeWork Roshni Tech Hub – Coworking & Office Space in Marathahalli, Bangalore, Marathahalli Main Road, R.J.Gardens, Lakshminarayana Pura, EPIP Zone, Chinnapanna Halli, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Customer service, Customer Relations, Customer retention, Customer support, Customer onboarding
English level
Basic English
Regional language
Fluent in speaking Kannada, Marathi, Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Certon Technologies
Address
WeWork Roshni Tech Hub – Coworking & Office Space in Marathahalli, Bangalore, Marathahalli Main Road, R.J.Gardens, Lakshminarayana Pura, EPIP Zone, Chinnapanna Halli, Bengaluru, Karnataka, India
Job posted by Certon Technologies
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