Customer Support Executive

Key Responsibilities:

 Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

 Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.

 Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.

 Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

 Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.

 Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.

 Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.