Customer Support Executive

Process: Banking SPA – CSA Voice

Job Title: Customer Support Associate (SPA – Voice Process)

Work Mode: Work From Office

*Job Overview*

We are hiring Customer Support Associates for a Banking SPA Voice process. The role involves handling customer calls, resolving banking-related queries, and ensuring adherence to service quality and compliance standards.

*Key Responsibilities*

Handle inbound customer calls professionally

Resolve account and banking-related queries

Follow verification and compliance procedures

Maintain accurate documentation and CRM updates

Meet SLA and quality benchmarks

*Eligibility Criteria*

Qualification: Graduate & above

Experience: Minimum 18 months CSA Voice experience

Domain Requirement: Minimum 6 months Banking experience (Mandatory)

Language: English + Malayalam / Tamil / Kannada / Telugu

Joining: Immediate Joiners Only

*Interview Process*

HR Round

Operations Round

Assessment Round

*Salary Structure*

CTC: 23,000 to 33,000

*Work Details*

Day Shift / Rotational Shift (as per process requirement)

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