Customer Support Executive
Hagnos Marketing and Consulting
Customer Support Executive
Hagnos Marketing and Consulting
Hebbal, Bengaluru/Bangalore
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
64 applicants
Benefits include: PF, ESI (ESIC)
Job Description
1. Provide real-time chat support. 2. Deliver empathetic, problem-solving assistance to resolve customer issues effectively. 3. Communicate clearly in English, Hindi, and Kannada with excellent typing skills. 4. Handle multiple chat conversations, ensuring prompt and accurate responses. 5. Explain product features, eligibility, and financial options with clarity. 6. Maintain customer records and update CRM systems accurately. 7. Escalate complex cases to appropriate teams while following company protocols. 8. Adhere to data privacy, company policies, and maintain professional chat etiquette. 9. Should be prepared for Rotational Shifts and WOs. (8am to 5pm or 11am to 8pm)
Job role
Work location
RT Nagar, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Email Drafting, Good Communication Skills, Email support, Chat support, Blended process, Domestic BPO, Verbal communication, Typing speed, English speaking, Customer onboarding, English proficiency, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Hagnos Marketing and Consulting
Address
RT Nagar, Bengaluru, Karnataka, India
Job posted by Hagnos Marketing and Consulting
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