Customer Support Executive

Job Summary:

We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The candidate will act as the first point of contact for customers and represent the company professionally.

Key Responsibilities:

• Handle customer queries and complaints via calls, emails, chat, or in person.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain and update customer records and interaction details in the system.
• Escalate complex issues to the concerned department when required.
• Follow up with customers to ensure issue resolution and satisfaction.
• Maintain service quality standards and response time targets.
• Prepare daily reports and feedback on customer interactions.