Customer Support Executive

We're Hiring: Fulfilment Executive

Vahak is on a mission to revolutionize India’s logistics through technology! We’re looking for passionate and dynamic operations professionals to be a key part of this journey.

🧑‍💼 Role: Fulfilment Executive (CS Executive)

📍 Location: Bangalore (Onsite)

💼 Experience: Minimum 1 Year (Logistics Industry Mandatory)

🔍 Key Responsibilities:

• Manage load & lorry matchmaking efficiently across multiple routes.
• Ensure seamless fulfilment of shipments with high customer satisfaction.
• Engage with transporters and customers for negotiation and coordination.
• Provide customer support and upsell cross-platform services when applicable.
• Track daily operations and maintain accurate data using Google Sheets and reporting tools.
• Support the team in handling multiple tasks in a fast-paced logistics environment.

✅ What We're Looking For:

• 1+ year of experience in logistics operations, especially in load-lorry matchmaking.
• Strong communication and negotiation skills.
• Prior experience in customer service and cross-selling.
• Comfortable using Google Sheets and basic reporting tools.
• Fluent in Kannada & Hindi, working knowledge of English (additional languages are a plus).
• Highly organized, adaptable, and a quick problem solver.