Customer Support Executive

Qualifications & Requirements:

 Willingness to work in Night Shift (8 PM - 5 AM PST)

 Strong English communication skills (both verbal & written)

 Ability to draft professional emails and comprehend responses

 CRM tool experience is preferred

 Work experience required for undergraduates

Key Responsibilities:

 Obtaining records and bills from facilities via email and phone

 Requesting records and bills through various channels (email, fax, chart swap, chart request, etc.)

 Calling facilities and following up on pending tasks

 Updating CRM tools with record and bill statuses

 Maintaining professional telephone etiquette with a polite and courteous approach

 Actively listening and handling calls with confidence

Technical Skills:

 Basic knowledge of MS Office (Word, Excel, Outlook)

 Familiarity with CRM software is a plus

 Good understanding of internet-based applications