Data Entry and Processing:

• Accurately input, update, and maintain data in systems or databases.
• Ensure correctness and completeness of the entered information.

Email and Chat Support:

• Respond to customer queries via email or live chat.
• Provide information, resolve complaints, or escalate issues as needed.

Back-Office Operations:

• Perform backend tasks such as documentation, record keeping, order processing, etc.
• Support different departments like HR, Finance, or Operations depending on the process.

Document Verification:

• Validate customer documents for accuracy, completeness, and compliance.
• Identify and report inconsistencies or discrepancies.

Data Research and Analysis:

• Conduct internet-based research or extract information from databases.
• Summarize and report findings as per business needs.

CRM/ERP Tools Handling:

• Work on platforms like Salesforce, Zoho, SAP, or internal tools to manage workflow.
• Update customer profiles, transaction histories, or case logs.

Adherence to SLA and Quality Standards:

• Meet performance metrics such as accuracy, TAT (Turn Around Time), and productivity.
• Follow company policies and data confidentiality guidelines.