Customer Support Executive
Altruist Technologies Pvt Ltd
Customer Support Executive
Altruist Technologies Pvt Ltd
Garvebhavi Palya, Bengaluru/Bangalore
βΉ17,000 - βΉ22,000 monthly
Fixed
βΉ17000 - βΉ22000
Earning Potential
βΉ22,000
Job Details
Interview Details
Job highlights
Urgently hiring
25 applicants
Benefits include: Overtime Pay, PF, Travel Allowance (TA)
Job Description
π£ We're Hiring! β Customer Support Executive (Platinum Voice β Broadband β Post-paid)
π’ Company: Altruist Technology
π Location: No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru, Karnataka β 560068
π° Salary: βΉ20,000 (Take Home)
π Shift: Rotational shifts between 6:00 AM and 9:00 PM
π Week Off: 1 rotational day off per week
π Education: Graduate (Any Discipline)
π£ Language: Fluent in English & Hindi
π« Gender: Open to Fluent Male & Female candidates
π Age Limit: Up to 30 years
πΌ Experience: Freshers or up to 1 year in customer support
π Job Summary:
We are looking for proactive and customer-oriented individuals to join our team as Customer Support Executives for the Platinum Voice β Broadband (Post-paid) process. In this voice support role, you will be the voice of the company, ensuring every customer interaction is seamless, helpful, and memorable. π§π¬
π Roles & Responsibilities:
π Handle inbound and outbound voice calls related to broadband post-paid services
π‘ Provide accurate information on plans, billing, technical support & service queries
π Troubleshoot customer issues and provide prompt resolutions
π Ensure high levels of customer satisfaction and maintain service quality
π Meet individual and team KPIs such as call handling time, FCR, and CSAT
π Maintain proper logs of customer interactions using internal tools/CRM
π£ Escalate unresolved or critical issues to the appropriate internal teams
π Follow company protocols including data security and confidentiality
π§ Required Skills & Competencies:
β Clear and confident communication in English & Hindi or English & Tamil or English & Malayalam
β Strong problem-solving abilities and a customer-first approach π§©
β Patience, empathy, and professionalism under pressure π
β Basic computer knowledge and familiarity with CRM systems π»
β Willingness to work in rotational shifts and on weekends
π Why Join Altruist Technology?
πΉ Be part of a premium telecom support team (Broadband β Post-paid)
πΉ Opportunity for career growth and skill development
πΉ Friendly work culture and comprehensive training for all new joiners
πΉ Get experience working in a leading telecom process
HR : 9071016808
Job role
Work location
AMR Tech Park, Hosur Road, Bommanahalli, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Domestic BPO, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Tamil, Malayalam, Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Altruist Technologies Pvt Ltd
Address
AMR Tech Park, Hosur Road, Bommanahalli, Bengaluru, Karnataka, India
Job posted by Altruist Technologies Pvt Ltd
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