Customer Support Executive

As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.

Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone.

🛠️Key Responsibilities

Answer customer inquiries related to products, services, pricing, and company policies

Resolve customer issues and complaints with appropriate solutions

Explain product features, benefits, and availability

Handle customer orders, billing, and payment transactions

Update and maintain customer account information

Assist with returns and service exchanges

Escalate complex issues to supervisors or specialized departments

Maintain accurate records of customer interactions

Ensure a positive and professional attitude at all times

Collaborate with internal teams to ensure smooth service

🧠 Key Skills & Competencies

Good spoken English (Neutral or Reduced MTI/RTI)

Strong reading comprehension

Critical thinking and problem-solving skills

Empathy and patience

Service-oriented mindset

Flexibility and adaptability

Basic computer and desktop navigation skills

Accountability and ownership

Team coordination and collaboration

Salary Package