Customer Support Executive

Job Title: Customer Support Executive – Medical Appointment Scheduling

Location: Bengaluru

Company: Visit Health Private Limited

Experience: 0–3 years

Employment Type: Full-time / (Internship for 3 months)

About:

Visit Health Private Limited is a leading health-tech company providing end-to-end healthcare solutions, including medical appointment scheduling, diagnostics, and wellness services. We work closely with hospitals, diagnostic centres, insurers, and corporate clients to ensure seamless healthcare access for our customers.

Job Summary:

The Customer Support Executive will be responsible for scheduling medical appointments for customers, coordinating with diagnostic centres and hospitals, and ensuring a smooth and timely experience. The role requires strong communication skills, attention to detail, and adherence to defined processes and TATs.

Key Responsibilities:

• Schedule medical appointments (doctor consultations, diagnostics, health check-ups) as per customer requests
• Coordinate with hospitals, diagnostic centres, and internal teams to confirm appointment availability
• Ensure accurate data entry and case updates in the system
• Handle inbound and outbound calls, emails, and WhatsApp requests related to appointment scheduling
• Provide clear information to customers regarding appointment details, preparation instructions, and timelines
• Track appointment status (confirmed, rescheduled, cancelled, no-show) and update records accordingly
• Follow defined SLAs, TATs, and process guidelines
• Escalate issues or delays to the concerned team in a timely manner
• Maintain high levels of customer satisfaction and service quality

Skills & Competencies:

• Good verbal and written communication skills
• Customer-centric approach with problem-solving abilities
• Ability to handle multiple cases simultaneously
• Basic computer knowledge and comfort with CRM/tools
• Attention to detail and process adherence
• Willingness to work in shifts, if required

Educational Qualification

• Any graduate or undergraduate (10+2 / Diploma / Bachelor’s degree preferred)
• Experience / Freshers can apply
• Prior experience in customer support, healthcare operations, call centre, or appointment scheduling is an added advantage

Interested candidates can share their resumes to vimarsha.p@getvisitapp.com / karthik.prakash@getvisitapp.com

Thank You!!