Customer Support Executive

Job Description

The Customer Support Agent will assist customers via email, chat, and phone calls, ensuring high-quality service and end-to-end resolution of queries. The role focuses on delivering exceptional post-sales support and maintaining strong customer relationships.

Key responsibilities:

·        Identify customer needs and recommend suitable solutions

·        Resolve customer issues accurately and within defined timelines

·        Ensure end-to-end resolution with proper follow-ups

·        Maintain high CSAT

(Customer Satisfaction Score) and NPS (Net Promoter Score)

·        Coordinate with internal teams for escalations and case handling

·        Continuously up skill to stay updated with processes and systems

·        Deliver positive customer experiences across all touch points

Requirements:

• Excellent verbal and written communication skills
• Strong attention to detail and conflict resolution skills
• Good relationship-building ability
• Proficiency in MS Excel, Word, PowerPoint
• Comfortable working on customized company applications
• Customer-centric mindset with strong problem-solving ability