Customer Support Executive- Bengali & English

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Strong customer service skills.
• Ability to build positive relationships with patients.
• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

·      Handling the calls with good communication skills professionally.

·      Language Combination required: (English + Bengali)

·      Exceptional phone manner

·      Patient centric and Excellent interpersonal and communication skills

·      Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

·      Be a self-starter with attention to detail.

·      Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

·      Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

·      Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

·      100% documentation

·      Quality & AHT to be maintained as per process requirement

·      Always be updated with the Process knowledge & daily updates

·      Should take initiatives & be flexible for the changes.

·      Mode of work: Work from Office,

·      Location: Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.

·      Employment Type: Permanent.

·      Process: Multilingual support for a Healthcare project

·      Shifts Allocated: Rotational shift.

·      Working days: 5 with 2 days rotational off.