Customer Support Executive/Tellecalling

We are looking for a Customer Support Executive to manage customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to handle multiple queries across different channels.

• Key ResponsibilitiesHandle customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the appropriate internal teams
• Meet or exceed customer satisfaction and response time targets
• Stay updated on product knowledge and support processes