Customer Support - International Voice

Job Description Customer Service Representative – Technical / Functional Support

Summary

We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.

In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.

• Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively.
• Handle and document customer queries and complaints with accuracy and professionalism.
• Ensure timely resolution while maintaining service quality and customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex cases.
• Deliver consistent performance in line with company standards and SLA requirements.
• Adhere to process compliance, documentation guidelines, and shift protocols.

Requirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

• Excellent English communication (verbal and written)
• Strong customer handling and interpersonal skills
• Ability to provide technical/functional resolutions across different domains
• Flexible to work in a 24/5 shift environment
• Open to both RTO and Hybrid work models
• Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

Benefits

CTC: Up to ₹1,00,000 per month (based on experience and last drawn salary)

Laptop and required assets will be provided by the company.

P.F + E.S.I + performance incentives based on monthly targets.

The company will provide a two-way cab facility for applicable shifts.

Requirements Requirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

• Excellent English communication (verbal and written)
• Strong customer handling and interpersonal skills
• 
  
• Candidates must have prior ticketing experience in hospital, travel, or tourism industry.
• 
  
• Ability to provide technical and functional resolutions across different domains
• Flexible to work in a 24/5 shift environment
• Open to both RTO and Hybrid work models
• Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors