Customer Support & Operations
Ragus Healthcare
Customer Support & Operations
Ragus Healthcare
HSR Layout, Bengaluru/Bangalore
₹25,000 - ₹33,000 monthly
Fixed
₹25000 - ₹33000
Earning Potential
₹33,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
200+ applicants
Benefits include: Overtime Pay, PF, Laptop, Health Insurance
Job Description
Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding.
We at Sugarfit, looking to hire Customer Support Lead for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners.
Company :- Sugarfit
Profile :- Customer Support and Operations
Experience :- atleast 1 year in Customer Support dept.
Salary:- Upto 4.5 LPA
Location :- HSR Layout, Bangalore.
Work Timings:- 10am to 7pm (rotational shifts)
About the Job Responsibilities-
Customer Interaction:
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information and solutions to customer issues.
• Handle and resolve customer complaints effectively.
• Identify and assess customers’ needs to achieve satisfaction.
• Troubleshoot technical issues and guide customers through problem-solving steps.
• Share customer feedback and suggestions with the team for continuous improvement.
• Escalate unresolved issues to the appropriate internal teams as needed.
• Overseeing the relationship with customers handled by your team.
• Keeping customers updated on the latest products to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these
• Participate in training sessions and workshops to enhance skills and knowledge..
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Inbound / Outbound Calling Experience
• Experience in handling high volume tickets.
• Seeking long term engagement.
• Ready to work on flexible timings.
Qualifications-
• Excellent interpersonal and communication skills.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction
Note:- We prefer someone who has experience working in Customer Support and currently living in Bangalore, also able to join us immediately.
Timings
9 hours shift | 6 days working with rotational 1 day week off
Job role
Work location
HSR Layout, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Past role/category experience
Customer Success, Customer Support - Operations, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended
Skills
Customer support, Service delivery, Customer queries
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Telugu, Tamil, Malayalam, Hindi
Gender
Any gender
About company
Name
Ragus Healthcare
Address
HSR Layout, Bengaluru, Karnataka, India
Job posted by Ragus Healthcare
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