Customer Support Specialist

Professionally manage inbound and outbound international customer calls.

• Ensure compliance with company policies and procedures during all customer interactions.

• Execute assigned tasks in line with the latest work instructions and process updates.

• Troubleshoot and resolve customer issues effectively and efficiently.

• Achieve daily productivity and quality targets consistently.

• Accurately document all customer interactions in the designated platform.

• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.

• Ensure compliance with data integrity guidelines and the company’s information security

policies