Customer Verification Executive

Associates / Sr. Associates

Freshers and 6 to 1 year of experience in BPOs

Education : 10 + 2 + 3 (Discontinued graduate is ok, if communication skills are excellent)

Preferred basic computer knowledge

Basic Ms office

Driving License (Not mandatory)

Language proficiency – English

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customersProven customer support experience or experience as a Client Service Representative

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively