Debt Management Executive

Debt Management Executive II 

Location: Bangalore

About the Team 

The Tele Debt Management team at Navi supports customers in managing their dues by  

engaging with them directly and assisting with suitable repayment solutions. The team  

ensures a customer-centric approach while adhering to legal and company standards,  

contributing to overall portfolio health.  

About the Role 

As a Debt Management Executive, you will work closely with customers to help them 

manage their dues by communicating effectively and setting up feasible repayment 

plans. The role involves ensuring timely payments, resolving payment-related issues, 

maintaining accurate records, and meeting defined goals while adhering to legal and 

company policies.  

Key Responsibilities 

● Ensure successful collections and meet performance targets.  

● Communicate the repercussions of defaulting on loan repayments to customers.  

● Make reminder calls to delinquent customers who have missed their EMI 

payments. 

● Coordinate with Field Executives and provide assistance as required.  

Must Haves 

● Minimum qualification: 12th-grade education or graduation.  

● Ability to work independently or as part of a team.  

● Strong verbal and written communication skills; observant and 

presentable. 

● Basic knowledge of the internet and search engine usage.  

● DRA certification (preferred, not mandatory). 

About Navi 

We are on a mission to make finance simple, accessible and affordable for a billion 

Indians. Guided by a strong customer-first approach, we are building tech-first solutions 

that work at scale. Our offerings include a range of financial products and services 

across Loans, Insurance, Mutual Funds, Digital Gold and UPI. 

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s 

fastest-growing financial services organisations. But we’re just getting started! 

Our Culture 

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact 

quickly. We empower people with high ownership from the start, encouraging them to 

solve meaningful problems and build with excellence. Teams here work in an 

environment that values speed, collaboration and craftsmanship, while celebrating 

learning, growth and shared wins along the way. Whether you’re shaping the future of 

fintech products or driving innovation behind the scenes, life at Navi means being part 

of a high-energy, talent-driven workplace where your contributions truly make a 

difference. 

We’re guided by our own operating system - The Navi OS - a set of principles that 

shape how we work and win together. You can explore them at navi.com/our-values 

to see what drives us every day. 

If this feels like you, Navi is the place to grow, thrive and make a real impact.