About Nimbus BPO:

Nimbus BPO is a leading Business Process Outsourcing (BPO) company, delivering top-notch

customer service and back-office solutions across diverse industries. We strive to improve our

client’s operational efficiency and deliver outstanding customer experiences globally.

Job Overview:

We are looking for a highly motivated Collection Agent with a DRA (Debt Recovery Agent)

Certificate to join our growing team at Nimbus BPO. In this role, you will be responsible for

managing and recovering delinquent debts from customers, negotiating payment terms, and

ensuring compliance with all relevant laws and regulations. The ideal candidate will possess

excellent communication skills, a good understanding of debt recovery practices, and hold a

valid DRA certification.

Key Responsibilities:

● Manage a portfolio of delinquent accounts, ensuring timely collection of overdue debts.

● Initiate contact with clients via phone, email, or letter to recover outstanding payments.

● Negotiate payment settlements and arrangements that align with company policies and

customer capabilities.

● Maintain detailed and accurate records of all customer interactions, payment

agreements, and follow-up actions.

● Ensure compliance with debt recovery regulations and best practices, including fair

treatment of customers.

● Escalate unresolved or difficult cases to management as needed.

● Monitor payment schedules and follow up with customers to ensure timely payment.

● Work towards achieving individual and team collection targets.

● Prepare reports on collection progress and submit to supervisors.