Delivery Associate

Job Title: Field Operations & Collections Executive – Bangalore Region

Job Summary:

We are looking for a proactive and result-driven professional to manage field operations and support collections activities in the Bangalore region. The role involves handling POD remapping, resolving on-ground issues, supporting collections teams, and coordinating with internal stakeholders to ensure smooth operations.

Key Responsibilities:

Handle POD (Proof of Delivery) remapping for assigned cases within defined timelines

Support the Tele Collections team by conducting field visits when required due to non-responsiveness or incomplete information

Manage and resolve on-ground operational issues across the Bangalore region

Assist Bangalore BFAs (Business Field Associates) with field visits and operational support

Work on complex / hard cases and ensure continuous follow-ups for closure

Coordinate with internal teams to ensure timely resolution and process efficiency

Maintain accurate records and provide regular updates on task progress

Requirements:

Experience in field operations / collections / logistics support preferred

Strong problem-solving and communication skills

Willingness to travel extensively within Bangalore

Ability to handle multiple tasks and meet deadlines

Basic knowledge of data tracking and reporting (Excel/Google Sheets)