Desktop Engineer

1. Troubleshoot and Resolve Issues: Diagnose and fix desktop-related problems, including hardware, software, and connectivity issues.

2. Provide Technical Support: Offer assistance to end-users via phone, email, or in-person, ensuring prompt and professional service.

3. Install and Configure Hardware/Software: Set up and configure desktops, laptops, and peripherals, including operating systems, applications, and drivers.

4. Maintain Inventory and Asset Management: Track and manage desktop assets, including inventory, licensing, and warranty information.

5. Document Incidents and Resolutions: Record and update incident reports, ensuring accurate and detailed documentation of issues and resolutions.

1. CAD/CAM Application Support·        Install, configure, and troubleshoot tools such as:

o   CATIA

o   ANSA

o   HyperMesh

o   Intergraph

o   Autodesk products

o   ANSYS / simulation tools

·        Resolve application crashes, rendering issues, license errors, and performance bottlenecks.

2. Embedded Hardware Toolchain Support·        Support embedded development tools (JTAG programmers, ECU/MCU tools, simulators).

·        Troubleshoot workstation-device communication issues.

·        Assist production teams in toolchain integration and version compatibility.