Desktop Support Engineer

The main responsibilities performed by a Desktop Support Engineer are:

• Installation and maintenance of Windows OS
• Installation / updating of desktop software
• Remote desktop connections
• Antivirus support
• Create a backup and recovery policy
• Desktop performance monitoring and optimization

Before facing any interview for a Desktop Support position, make sure that you have enough knowledge on these technologies:

Basic Network Concepts:

• Data communication and transmission techniques
• Fundamentals of OSI and TCP/IP model
• IP address classes
• IP subnetting
• IPv6 fundamentals
• Basics of switching
• Firewall Configuration

Windows Functionalities:

• Installing Windows Operating System on desktops
• Managing and troubleshooting access to shared folders
• Configuring and troubleshooting hardware devices and drivers
• Troubleshooting system startup and user login problems
• Configuring and troubleshooting remote connections
• Configuring and troubleshooting Internet Explorer
• Configuring and troubleshooting Outlook Express
• Resolving issues related to application customization
• Identifying and troubleshooting problems related to security permissions
• DHCP
• DNS