Email Support Executive

An Email support executive is responsible for handling customer queries and concerns via email, ensuring timely and accurate responses while maintaining high customer satisfaction.

Respond to customer queries and complaints through email in a professional and timely manner

Provide accurate information regarding products, services, and policies

Resolve customer issues or escalate to the relevant team when required

Maintain proper documentation of customer interactions

Ensure adherence to quality and response time (TAT) standards

Follow company guidelines and communication protocols

Coordinate with internal teams for issue resolution

• Required Skills: Strong written communication skills
• Good understanding of customer service principles
• Attention to detail and problem-solving ability
• Basic computer knowledge (MS Office, email tools, CRM systems)
• Ability to handle multiple queries efficiently