Role Overview:

We are looking for a dedicated Consumer Support Executive to handle customer inquiries, complaints, and requests related to our company's products and services. The ideal candidate will be responsible for providing exceptional customer service, processing orders, coordinating pick-up schedules, ensuring timely delivery, and maintaining customer records. The role requires fluency in both Hindi and English to assist a diverse customer base. A polite and professional demeanor, strong communication skills, and a proactive approach to resolving issues are essential for this position.

Key Responsibilities:

• Customer Query Handling: Respond to customer inquiries via phone, email, or chat regarding the company’s products and services, providing accurate and timely information.
• Complaint Management: Handle consumer complaints with patience and empathy, aiming to resolve issues effectively and in a timely manner while maintaining a positive customer experience.
• Order Processing: Accurately input customer orders into the system, ensuring all necessary details are recorded for processing and fulfilment.
• Order Scheduling & Pick-up: Coordinate and schedule order pick-ups as per customer requirements and company policies, ensuring proper communication with logistics or relevant departments.
• Delivery Tracking: Monitor the status of deliveries and follow up with customers to ensure on-time delivery. Address any concerns related to delays or delivery issues.
• Customer Data Management: Maintain accurate and updated customer records, including order details, contact information, and any feedback or issues raised by customers.
• Product Knowledge: Stay updated on all company products and services, ensuring the ability to provide correct information and troubleshooting assistance when needed.
• Maintain Politeness & Professionalism: Communicate politely and professionally with all customers, ensuring their experience is positive even in challenging situations.
• Follow-up: Proactively follow up with customers post-order fulfilment to ensure satisfaction and to resolve any potential issues.

NOTE - 5 DAYS WORKING (MANDATORY WORKING ON SATURDAY & SUNDAY)