Field Collection Executive

JOB RESPONSIBILITIES: 

• Visit customers at their provided addresses to collect outstanding dues in a timely and professional manner. 
• Discuss and negotiate payment plans using approved collection tools, ensuring all transactions are accurately 
• recorded. 
• Post proof of each visit in the designated communication channel as per company guidelines. 
• Maintain a well-groomed appearance and always wear formal attire during duty hours. 
• Handle customer interactions professionally, resolve disputes and maintain positive relationships where 
• possible. 
• Submit daily or regular reports to management covering collection progress, pending accounts, and any 
• challenging cases. 
• Make daily follow-up calls to generated leads to ensure continued engagement and improved collection 
• outcomes. 
• Identify customer needs, clarify information, investigate issues thoroughly, and propose appropriate 
• solutions or alternatives. 
• Build long-term relationships with customers and consistently work to engage them effectively. 
• Ensure strict adherence to compliance policies and regulatory guidelines. 
• Conclude loan payments based on the matrix provided by management. 
• Work in a target-driven environment, striving to meet both personal and team qualitative and quantitative 
• targets. 
• Conduct field verifications whenever required and report any discrepancies or critical findings immediately 
• to the supervisor. 

REQUIREMEMTS & EDUCATION QUALIFICATION 

• Minimum Qualification – 12th Pass. 
• Must have a 2-wheeler and a valid Driving License. 
• A minimum of 2 years of field collection experience in loan products is required. 
• Candidate must be residing in Bengaluru.