Job Summary:

As a Part-Time Onboarding and Reactivation Specialist for Google Pay, you will be responsible for facilitating the onboarding process for new users and reactivating process for old users, ensuring a seamless and positive experience. This role is part-time and will involve assisting users in setting up and understanding the features of Google Pay.

Responsibilities:

User Onboarding:

Efficiently guide new users through the onboarding process on the Google Pay platform.

Provide clear instructions and assistance to ensure a smooth account setup.

Reactivation:

Implement strategies to reactivate dormant users and encourage them to resume using Google Pay services.

Analyze user data to identify patterns and personalize reactivation approaches.

Customer Support:

Offer exceptional customer support to resolve queries related to onboarding and reactivation promptly.

Address user concerns and provide assistance through various communication channels.