Field Sales Executive

Role Overview

As a Credit Card Field Officer (FOS), responsible for on-ground acquisition of new customers for Gokiwi credit cards. This role requires proactive field engagement, customer interaction, and conversion ownership. The FOS will be the first brand ambassador of Gokiwi, ensuring seamless customer experience and compliance at every step.

Key Responsibilities

Drive credit card sourcing through direct field activities: tech parks, residential clusters, retail outlets, and corporate activations.

Meet and exceed daily/weekly/monthly targets for applications, approvals, and activations.

Educate potential customers on Gokiwi’s card features (RuPay on UPI, benefits, rewards).

Guide customers through the application and KYC process, ensuring accurate documentation.

Maintain strong follow-ups to maximize approval-to-activation ratio.

Represent the Gokiwi brand with professionalism and high energy.

Capture and share field intelligence (competitor offers, customer feedback, location dynamics).

Ensure compliance with RBI guidelines, bank/LSP policies, and data security norms.

Key Performance Indicators (KPIs)

Applications sourced per day/week/month

Approval rate (%)

Card activations (POS/UPI linkage within 7 days)

Quality of documentation (KYC rejection rate ≤ defined threshold)

Attendance and productivity (geo-verified, daily reporting)