Financial Service Associate

Designation: Financial Service Associate – Financial Services

Role/Functional Area: Sales/Business Development

Role and Responsibility:

 Business Targets: Achievement of business targets for all financial products as defined and

agreed upon.

o Meet customers to sell all financial products

o Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC

Limited

o Influence customers to buy FD who have no prior HDFC Deposit relationship.

o Ensure proper customer profiling on each call / customer visit, to identify and understand

his/her needs and accordingly recommend investment and Insurance options.

o Obtain appropriate documents / information from the client and ensure the forms are

duly completed before logging the sale.

o Communicate the necessary details to the customers for the products being bought by

them.

o Ensure sale is completed through / in line with the defined sales process.

o Maintain product mix across types of loans / value of loans (Eqt., Housing, etc.)

o and appropriate open market share for all products (PAR / ULIP / Non Par).

o Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM

representatives).

o Closely monitor the HL data of the HL executives mapped to maximize the business

opportunities.

Ensure maximum joint calls with each HL executive mapped.

o Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy,

etc.)

o Ensure that all documents are properly scanned and there are no mistakes while lead

updating in the system.

o Be completely aware of the products being offered by the company and understand

competition offering to be able to handle customer objections.

o Be updated with the latest product features to enhance his / her selling abilities

o Ensure all desired matrix and business composition (persistency, funded, non-funded,

etc.) are met

 Relationship Building:

o Manage relationship with HL executives mapped to him / her.

o Maintain good relations with HDFC Limited

o Maintain good relationship with Channel partners & DSA

o Build relationship with the assigned / sourced customer to create opportunities for

various products to fulfil the customer’s financial needs.

 Account Management & Servicing:

o Manage and service the existing customer portfolio.

o Coordinate with the TM / Coordinator / SM for post sales service request form the

customers (claims, endorsements, policy copy etc.)

o Timely sharing of updated reports with the customers on products being bought by

them.

o Co-ordinate with the customers at the time of renewals.

 Certification and regulatory compliance:

o Be compliant towards selling of various products by undergoing the training and

certification for IRDA, AMFI etc. towards selling of insurance and any other products

o The FSA has to be conscious and vigilant towards declaration of the customer

information. In case FSA feels there is disconnect in the information shared by customer

versus his/her observation, they need to crosscheck the information before booking the

business.

o Ensure the right quality of business being sourced.

Desired candidate profile:

 Must be a graduate from any stream

 Should have minimum 6 months of experience in sales (insurance) or freshers .

 Open for travelling

 Candidate must have good communication skills