Front Desk Manager

We are seeking a poised and service-driven Front Desk Manager to be the face of our premium fitness and wellness club. This role is central to creating a seamless, luxurious, and personalized member experience from the moment they walk in. You will lead the front desk operations, ensuring every interaction reflects the exclusivity and high standards of the brand.

• Key ResponsibilitiesOversee day-to-day front desk operations and ensure smooth member check-ins and check-outs
• Deliver a warm, personalized welcome to members and guests
• Train, supervise, and manage front desk staff to maintain premium service standards
• Handle member queries, concerns, and feedback with professionalism and discretion
• Coordinate appointments for fitness sessions, spa treatments, and wellness services
• Maintain accurate records of memberships, bookings, and payments
• Collaborate with sales and marketing teams to enhance member engagement
• Ensure the reception area is always presentable and aligned with brand aesthetics
• Manage billing, invoicing, and basic administrative duties
• Uphold confidentiality and maintain a high level of professionalism at all times
• Key SkillsExceptional communication and interpersonal skills
• Strong leadership and team management abilities
• Customer-centric mindset with attention to detail
• Professional appearance and demeanor
• Ability to multitask and manage high-pressure situations
• Basic knowledge of CRM or booking systems
• Preferred Skills (Good to Have)Experience in premium/luxury brands or boutique fitness studios
• Knowledge of wellness services, fitness programs, or spa operations
• Upselling and client relationship management skills

Salary Range₹4,00,000 – ₹8,00,000 per annum (based on experience)

• Working Hours6 days a week
• Rotational shifts (including early mornings, evenings, and weekends)
• What We OfferOpportunity to work in a premium, high-growth wellness brand
• Exposure to luxury hospitality and elite clientele
• Performance-based incentives