Front Desk Receptionist

Position Description: Receptionist / Front office / Fitness Consultant

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The following provides a detailed description for the position of Fitness Consultant. Actual duties performed may vary slightly.

General Position Description

The Fitness Consultant is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members.

Duties

● Generates sales leads through Company–sponsored (walk-ins and TI’s) and employee sponsored outreach programs and promotions

● Maintains accurate records of all Company-sponsored and employee-sponsored leads

● Follows up on all prospects by using established sales systems

● Conduct gym tours using established sales systems

● Conduct telephone inquiries using established sales systems

● Establish and maintain a minimum of 3 lead boxes/ tie-ups in the community on a monthly basis

● Must establish and maintain a minimum required referral program as defined by Company standards

● Maintain FC planner using established sales systems

● Complete all formalities of a member that joins / transfers / renews his membership

● Makes courtesy calls to all new members (3rd, 10th &30th day) and thereafter once a month to maintain relationships and ensure the members is regular in using the gym

● Enter Guest courtesy forms in software

● Make regular weekly reports

General Responsibilities

● Projects a polished, professional image at all times

● Must be current on Company pricing and promotion schedule

● Maintains information on club history, background, philosophy, facilities, staff and policies 

● Has a thorough knowledge of, adhere to and enforces Company policies and procedures as they pertain to gym operations.

● Maintains a positive relationship with the rest of the staff. Supports other staff in achieving their goals

● Participates in all scheduled meetings as directed by the Director