Front Desk Receptionist

Job Title: Front Desk Receptionist

Organization: Maharshi Vitiligo Research Center (MVRC)

Employment Type: Full-Time

Working Hours: 9:00 AM – 7:00 PM

Job Summary

We are looking for a responsible and patient-friendly Front Desk Receptionist to manage daily clinic operations at Maharshi Vitiligo Research Center. The role includes handling patient enquiries, maintaining patient records, supporting treatment processes, and assisting with basic nursing tasks such as bandaging. The ideal candidate should be polite, organized, punctual, and willing to support patients throughout their treatment journey.

Key Responsibilities

• Welcome patients and visitors with a polite and professional attitude.
• Manage patient appointments, scheduling, and follow-ups.
• Guide patients regarding treatment flow, waiting time, and required documents.
• Coordinate between doctor and patients for smooth clinic operations.
• New Enquiries & Patient AwarenessHandle walk-in, phone, and online enquiries related to vitiligo treatment.
• Explain treatment procedures, clinic services, and pricing as per protocol.
• Provide awareness about vitiligo, treatment plans, follow-ups, and aftercare.
• Maintain a strong understanding of clinic services to guide patients effectively.
• Maintain and update patient details, diagnosis, and treatment progress.
• Manage follow-up schedules and send reminders to patients.
• Maintain digital and physical records as per clinic standards.
• Assist in managing patient photo documentation (before–after treatment).
• Assist during treatment procedures when required.
• Perform basic nursing tasks such as:
• Bandaging
• Dressing
• Sanitization and preparation of instruments (as instructed)
• Maintain cleanliness and hygiene of treatment rooms and equipment.
• Maintain daily patient log, billing entries, and stock records.
• Coordinate with the doctor, clinic staff, and management team.
• Handle basic administrative tasks such as cash handling, bills, and receipts.
• Support smooth daily operations and ensure a positive patient experience.
• Required Skills & QualificationsMinimum 12th pass; graduation preferred.
• Previous experience in healthcare, clinic, or customer service preferred.
• Basic understanding of patient care and nursing support.
• Good communication skills in Hindi and/or English.
• Friendly, patient, calm, and empathetic behavior.
• Ability to multitask and manage front desk efficiently.
• Basic computer skills (data entry, record management).
• BenefitsWorking with a reputed, specialty vitiligo treatment center.
• Training will be provided for treatment procedures and patient protocols.
• Growth opportunities within the clinic.